Privacy Policy

1. Introduction

Welcome to Goole Labs. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: includes first name, last name, username or similar identifier
• Contact Data: includes email address, telephone numbers, and company name
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: includes information about how you use our website and services
• Marketing and Communications Data: includes your preferences in receiving marketing from us

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and contact requests
• To send you quotes and project proposals
• To improve our website and services
• To send you marketing communications (with your consent)
• To comply with legal obligations

4. Contact Form Data

When you submit our contact form, the information you provide (name, email, company, phone, and message) is sent directly to our email address. We use this information solely to respond to your inquiry and provide you with the services you requested. We do not store this data in any database on our servers.

5. AI Chatbot

Our website features an AI chatbot that operates entirely in your browser. The chatbot does not collect, store, or transmit any personal information to external servers. All conversations are processed locally and are not saved or monitored.

6. Cookies and Tracking

Our website uses minimal cookies necessary for basic functionality. We do not use third-party tracking cookies or analytics tools that collect personal information without your consent.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those who have a genuine business need to know it.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to rectification of your personal data
• The right to erasure of your personal data
• The right to object to processing of your personal data
• The right to data portability
• The right to withdraw consent

10. Third-Party Links

Our website may include links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• Email: mike@goolelabs.co.uk
• Phone: 07927 479134
• Address: Aire Street, Goole, Yorkshire, UK
• Company: Goole Labs

13. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Goole Labs aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.